Sales Policy

At Vape Den Australia, our Sales Policy ensures a clear, legal, and secure shopping experience in full compliance with Australian laws and regulations.

Age Verification & Legal Compliance

Age Limit: You must be at least 18 years of age to purchase any products from our store.
- Verification: Age verification checks may be performed prior to order fulfillment. Orders placed by individuals under 18 will be canceled immediately.
- Nicotine Compliance: All products sold conform strictly to current Australian vaping laws and TGA regulations regarding prescription requirements and non-nicotine/nicotine sales.

Order Processing & Acceptance

Order Confirmation: Receiving an order confirmation email acknowledges receipt of your request, but does not constitute final acceptance of the order.
- Order Right of Refusal: We reserve the right to cancel or refuse any order at our discretion due to stock unavailability, pricing errors, suspected fraud, or failure to pass age verification.
- Order Changes & Cancellations: Requests to update shipping details or cancel an order must be made before a shipping confirmation email is issued. Once dispatched, orders cannot be canceled in transit.

Pricing & Payments

Currency: All prices listed on the website are in Australian Dollars (AUD) and include GST where applicable.
- Payment Methods: We accept secure online payments via approved payment gateways, credit/debit cards, or direct bank transfer (where applicable).
- Price Adjustments: Prices and product availability are subject to change without prior notice.

Shipping & Risk of Loss

Dispatch: Orders are packaged discreetly and shipped via tracked postal or courier services across Australia.
- Accuracy: Customers are responsible for providing accurate shipping details. Additional postage fees apply to re-send orders returned due to incorrect addresses.
- Title & Risk: Risk of loss or damage to goods passes to the buyer upon delivery to the specified address or carrier.